Published: May 24, 2022

Payroll Service Emails

At present we are noticing a trend of emails sent by the Payroll Team ( to our Service Users arriving in their ‘junk’ or ‘spam’ folders rather than their primary inbox, especially emails which contain attachments. Our Payroll Administrator and external IT service provider are working together to ensure that everything possible is in place to reduce the chance of this happening. We have been advised that the issue is likely to lie with the recipient’s email ‘spam’ filters identifying the email address or attachment type as ‘spam’.

Published: May 23, 2022

PA Uplift – Further Update

Alerting all City of Edinburgh (CEC) Direct Payment recipients – a further update to Personal Assistant (PA) rates with effect from 1st April 2022 has recently been announced.

Published: May 12, 2022

Annual Survey of Hours and Earnings (ASHE) 2022

We are aware that some Service Users are receiving letters from the Office of National Statistics regarding filling out an Annual Survey of Hours and Earnings (ASHE) 2022. These letters are referring to your employees and unless you are part of our Financial Management Service, this is something that LCiL cannot complete for you.

Published: January 11, 2022

Urgent message for all service users

Unfortunately, our payroll team are having some technical issues with the payroll inbox. If you are receiving an error message saying the inbox is full when submitting your timesheets, please…

Published: December 24, 2021

Festive Opening Hours 2021

Grapevine Grapevine will be closed from 4pm 23th of December 2021 and will reopen at 10am on 5th of January 2022. If you need urgent support, you can call Penumbra’s Crisis team…

Published: July 5, 2021

Payroll Team Technical Difficulties

To all LCiL service users,   Unfortunately, the payroll team are encountering technical difficulties today. We are working to rectify this as quickly as possible.   Thank you for your…

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