Published: May 24, 2022
Payroll Service Emails
At present we are noticing a trend of emails sent by the Payroll Team (payroll.team@lothiancil.org.uk) to our Service Users arriving in their ‘junk’ or ‘spam’ folders rather than their primary inbox, especially emails which contain attachments. Our Payroll Administrator and external IT service provider are working together to ensure that everything possible is in place to reduce the chance of this happening. We have been advised that the issue is likely to lie with the recipient’s email ‘spam’ filters identifying the email address or attachment type as ‘spam’.