At LCiL, providing high-quality, independent support services for disabled people, people with long-term conditions and older people is one of our highest priorities.
As we enter the summer months of 2022 we expect demand for our services to increase. We are also pleased to be able to offer more face-to-face opportunities for support again as COVID-19 restrictions are rolled back, whether it be Peer Support Groups or assistance with completing income maximisation checks and benefit applications through our Grapevine Disability Information service.
With increased demand over this period there is, despite our best efforts, the potential for an increased waiting time before one of our team is able to respond to new enquiries. While we aim to respond to the majority of enquiries within three working days, there may be occasions in the coming weeks where service users experience a longer wait before our team has capacity to respond.
Likewise, you may find some calls to our service go straight to answerphone during busy periods; if this happens please do leave your name, contact details and we will try to return your call as soon as possible.
We understand this may be frustrating, especially for more pressing enquiries. To help ensure we provide support where it is most needed, our teams will try to prioritise urgent and time-sensitive enquiries first and foremost.
Thank you for your patience during this time as we continue offering trusted services that people in Edinburgh and the Lothians can depend on.